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Frequently Asked Question (FAQs)
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- Do you have a shop? Can I visit your store to buy?
- No. To minimize overhead cost and resources currently we operates our business only via the Internet. We do have a warehouse for stocking up our products and dispatching goods.
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Do you have a catalog?
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No. We don't do offline catalog ordering. We only offer online catalogue and customer has to place order via our form which can be downloaded online.
- What if bulk order do you offer any discount?
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No. To be fair to our wholesalers we usually do not practice that. If you have a good quantity you may ask for wholesale price.
- Do you offer wholesale?
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Yes. Our wholesale starts from 30, 50 and 100pcs. Please contact our customer service for wholesale pricelist.
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Can you send me the photos? I want to upload to my blog for sell.
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No, we don't do that. Please feel free to download from our website but kindly do not edit those photos because is copyrighted.
- Can I buy if I am from overseas?
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Yes. We accept overseas order. Payment is accepted via Western Union. We will advise on the shipping fees payable by you.
However, you would bare the import duti at your country (if available) while collecting your merchandise. For more reading
take a look at our Facebook discussion on International orders.
- How do I pay?
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You may pay to any of our banks below:
- Maybank
Name: Lew Shu Chi Accno: 112 147 561 169
- CIMB Bank
Name: Wong Lee Woon Account No.: 1211 000 4195 522
- Public Bank
Name: Wong Lee Woon Account No.: 4525 0536 16
- Do I have to notify you after I've paid?
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Yes. You may send us the payment slip, or write to us the bank in details by stating your name, date time, which bank you pay to and the amount.
We'll only log orders after receiving notification of your payment.
- Are you selling other products?
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No. At the moment we are focusing on selling bags. However, we continue to source for good and quality product. We shall notify our customers
via our newsletter.
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Where does your product from?
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Our products are from Taiwan and China but we are constantly sourcing good products from other countries.
- Why pre-order items take so long time to arrive?
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That is because we normally import bags from Taiwan and China via sea transport (surface shipping). Time might be delayed
which passing to the custom checking. It is normal for shipping to take any time from 15 to 20 days to arrive at our warehouse.
We then need several days to arrange product for posting. Furthermore, courier transit time has to be taken into consideration as well.
- When is your cut-off date?
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Our cut-off day falls on every 10th, 20th and 30th of every month. If the month does short of 30th, just follow the last date of the month.
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What is "cut-off" date and how can I take advantage of the cut-off date?
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A "cut-off" means the day when we submitting a final confirmation to our supplier, and our supplier proceed to seal our shipment, pack and ready to
ship over to us. The advantage of buying during near or exactly the same day of our cut-off is that you don't need to wait too long. We estimated a firm 30 days period for those who order on the cut-off day.
- Why do you apply this cut-off policy?
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This is because we can monitor easily the shipment and lower down cost.
- Why I still haven't received my goods?
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Kindly refer to the day you submit the order. As stated, our cut-off dates fall on every 10th, 20th and 30th of the month (if the month doesn't have 30day, then falls on last day of the month).
If you order a product on 1st of the month, your cut-off date is 10th of that month, which means you'll get your goods on the next month's
10th. By refering to this, you can know that the goods are still waiting to be sent and we still monitoring your shipment.
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What is the different between Ready Stock and Pre-Order?
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Ready stock means those item already in our warehouse and can be sent anytime. Pre-order
items means items that are not in our warehouse and must be ordered with our supplier.
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Are you genuine seller? How can I trust you when there's no physical store?
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Kindly refer to our Testimonials. They are real words from real customers who have ordered with us.
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Do you offer any warranty on your products?
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Yes. Our warranty period is 3 days upon the receiving of your bags. However we'll offer warranty based on the severity of defects on
your merchandise. We usually need you to take a photo before we decide with solution is best of both parties. You may
chat with us online on this issue.
- What is the item I order is out of stock?
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We are likely to offer you 2 options:
- To offer you a full refund on the bag price, if you have made payment.
- To choose another bag from our ready stock so that you don't need to wait further.
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How do I order?
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- Choose the product you want and mark down the "code" and color.
- Calculate the postage fee by referring to Postage charges page.
- Fill up the the Order form and send to us at shukei98@gmail.com.
- Will Pre-order items out of stock and can I still place order?
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Yes. In fact this is a normal phenomenon in trading business. The reason is due to the fact that our supplier has runs out of stock.
Hence forth we will mark those out of supply products in our website, as "Temporary out of stock". If customer still
like the product we would put you under a "waiting list". Waiting list is a list where we get alerted by our supplier
when the stock we want comes available. However, we can not guarantee when the product is available.
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How if I order from both Ready stock and Preorder? Can you send the goods in 2 shipment since Ready stock is faster?
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No. We'll follow the later pre-order items and send together. Unless otherwise requested by the customer. Normal postage charges apply.
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How do I know whether a pre-order item is available or not during my purchase?
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For Pre-order we are unable to check the stock because the stock is fluctuate at our supplier warehouse so we need your
cooperation to make a full payment so that we have best resources to reserve the stock at the supplier.
We normally will notify you after cut-off date on the stock available via e-mail only, so please provide us your e-mail
for communication.
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